Return Policy – Lumera Amsterdam

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it according to the terms below.

1. Return Period

You have the right to return your order within 14 days of receiving it.

2. Payments via Klarna & Returns

If you placed an order using Klarna and wish to request a return, you must first contact us at lumeraamsterdam@outlook.com and/or fill in the contact form on our website.

Returns must be approved before any refund via Klarna can be processed.

Unauthorized returns or returns that do not meet our policy may be refused.

Once a return is approved, Klarna will be informed so your invoice can be adjusted or cancelled.

3. Return Conditions

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be in its original packaging
• You must provide proof of purchase

Returns that do not meet these conditions may be rejected.

4. Non-Returnable Items

The following items cannot be returned:

• Hygiene products
• Personalized items
• Sealed items that have been opened
• Gift cards

5. Return Procedure

To request a return:

Email us at:
lumeraamsterdam@outlook.com

Please include:

• Order number
• Reason for return
• Photos (if the item is damaged)

After approval, you will receive return instructions.

6. Return Shipping Costs

Unless the item is defective or incorrectly delivered, return shipping costs are the responsibility of the customer.

7. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, the refund will be processed via your original payment method.

This may take 5–10 business days depending on your bank.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours at:

lumeraamsterdam@outlook.com

Please include clear photos so we can resolve the issue as quickly as possible.