Privacy Policy – Lumera Amsterdam

At Lumera Amsterdam, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website.

1. Company Information

Lumera Amsterdam
Email: lumeraamsterdam@outlook.com

Our webshop is hosted by Shopify.

2. Personal Data We Collect

When you use our website, we may collect the following data:

Identification details:

• Name
• Email address
• Phone number

Order details:

• Billing address
• Shipping address
• Order history

Payment information:
Payments are processed via external payment providers. We do not store full credit card details.

Technical data:

• IP address
• Device information
• Browser information
• Cookies

3. How We Use Your Data

We use your data for:

• Processing orders
• Customer service
• Delivering products
• Fraud prevention
• Improving our website
• Marketing (if permitted)

4. Data Sharing

We only share your data with parties necessary to provide our services, such as:

• Shopify (e-commerce platform)
• Payment providers
• Shipping carriers
• IT service providers

Payment Providers

To process payments, we work with external payment providers such as Shopify Payments and Klarna.

When you choose Klarna as a payment method, certain personal data may be shared with Klarna, including:

• Name
• Address
• Email address
• Phone number
• Order details
• Payment information

This data is used to:

• Process payments
• Prevent fraud
• Perform credit checks (where applicable)

Klarna processes this data according to its own privacy policy.

More information can be found here:
https://www.klarna.com/privacy

These third parties are only allowed to use your data to perform their services.

5. Data Retention

We only retain personal data for as long as necessary for:

• Order processing
• Legal obligations (e.g. tax laws)
• Dispute resolution and fraud prevention

6. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct your data
• Delete your data
• Object to processing
• Data portability

To exercise these rights, please contact us at:
lumeraamsterdam@outlook.com

7. Cookies

Our website uses cookies to:

• Ensure proper website functionality
• Improve user experience
• Collect analytics data

You can manage cookies through your browser settings.

8. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

9. Changes

We may update this privacy policy from time to time. The latest version will always be available on our website.

10. Contact

For any privacy-related questions, you can contact us at:

lumeraamsterdam@outlook.com or via the contact form on our website.